Where is my order?
All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
All claims must be made within 60 days of your purchase.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order.
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.
Gift Cards
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can gift cards be reloaded?
No, you can't reload a gift card.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
How can I check my gift card balance?
If you have a store account, you can check the balance by using the link provided in the gift card email. If you do not have an account, please reach out and request a gift card balance check.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping, handling and taxes.
What is your Returns and Exchanges policy?
Please follow the Return / Exchange Instructions below within 10 business days of receiving your shipment.
If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace or refund the merchandise without additional charge.
If you are not happy with your purchase, original shipping and handling charges are not refundable and you will be responsible for all costs associated with the return shipment, including a $5.00 restocking fee.
All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. All refunds or exchanges must be requested within 30 days for domestic orders and 60 days for international orders. The G-Eazy Store is not responsible for any items returned to us via a non-trackable delivery method that are lost in transit.
Return / Exchange Instructions:
Email our Customer Service team at customerservice@g-eazy.com with the following information:
Mail your return to the address below and include all the information above with your return. We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
G-Eazy Store
c/o Clique Here, Inc.
801 Blacklawn Rd STE N
Conyers, GA 30012
Once your return has been received, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
The G-Eazy Store will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.
Canceling or changing an order
If you need to cancel or change your order, please contact us at customerservice@g-eazy.com within 30 minutes of your order being placed. Please write in with your order # and we will do our best to help you out. After that, we cannot guarantee that we will be able to honor the change.
Our chat business hours are 9:00am - 5:00pm (PST) Monday - Friday.
Please allow up to 48 hours for a response when sending an inquiry via email. Please note, sending multiple e-mail inquiries will cause delays in our response time.
All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Restricted Countries
Please note that we cannot ship to the following countries due to shipping restrictions: Belarus, Central African Republic, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Papua New Guinea, Russia, Saint Helena, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe Democratic Republic, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Union of the Comoros, Urkaine, Wake Island, Yemen
Customs and Duties
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping: These shipments will be trackable from shipment until delivery.